Hotel and Restaurant Chatbots: Turn Enquiries into Reservations
Answer menu, room and policy questions instantly and capture reservation requests on your website and WhatsApp, day and night.
TL;DR: Guests ask about rooms, menus, timings and policies at all hours. A chatbot answers instantly from your own content and captures reservation requests, so fewer guests book elsewhere while waiting for a reply.
Questions guests ask every day
- "Do you have a room for two on Friday?"
- "Is breakfast included?"
- "What time is check-in?"
- "Do you have vegan options?"
- "Can we book a table for 8 tonight?"
- "Is there parking?"
What to train the bot on
| Content | Format |
|---|---|
| Rooms and amenities | Website pages |
| Menus | |
| Policies (check-in, cancellation, pets) | Website page or PDF |
| Event and banquet packages |
The reservation request flow
- Guest asks about availability.
- Bot explains room types or the menu.
- Bot offers "Request a booking".
- Form collects name, phone, date, number of guests and special requests.
- Request goes to the front desk by email or to a shared Google Sheet.
- Staff confirm availability and send the booking.
Read more in capturing booking requests with a chatbot.
Don't promise availability
Unless the bot is connected to your booking engine, it shouldn't confirm rooms or tables. Phrase it as a request that staff confirm.
WhatsApp for guests
Guests already message hotels on WhatsApp for directions and late check-in. The same bot can answer there, and staff can take over for special requests.
See the hospitality solution.
Frequently asked questions
Can it handle multiple properties?
Create one bot per property, or one bot trained on all properties with clear page names.
Can it share the menu?
Yes. Upload the menu PDF and the bot answers dish and price questions from it.
Does it work for banquets and events?
Yes. Add your packages and capture event enquiries with date and guest count.