AI chatbot for E-Commerce stores
Turn browsing into buying. InfiBot answers product questions, guides shoppers to the right items, and handles order and returns queries — without a support queue.
Help shoppers find exactly what they need
Train InfiBot on your product catalog pages and category PDFs. Shoppers can ask about sizes, materials, compatibility, colours, and stock — and get immediate, accurate answers that keep them moving toward checkout.
- Product specs and feature questions
- Size guide and compatibility answers
- Stock and variant availability context
- Trained on your catalog and collection pages
Deflect repetitive support tickets automatically
Upload your returns policy, shipping guide, and FAQ PDF. InfiBot handles the questions your support team answers dozens of times a day — shipping times, return windows, refund process — instantly and consistently.
- Shipping timelines and carrier information
- Returns and refund policy answers
- Order tracking guidance
- Trained on your policy documents
Capture shoppers before they leave
When a shopper is hesitating or about to exit, InfiBot engages them. It answers last-minute questions, captures their email for follow-up, and guides them back to the product or checkout page.
- Exit intent engagement
- Email capture for abandoned carts
- Promo and discount question handling
- Works across product and checkout pages
Built for every E-Commerce business
Ready to try InfiBot for E-Commerce?
Set up your chatbot in minutes. Train it on your content, embed it on your site, and start handling enquiries automatically.
Common questions about InfiBot for E-Commerce
InfiBot answers based on the content it has indexed from your product pages. For real-time inventory, it guides shoppers to the relevant product page or your support team.
Upload your returns and refund policy as a PDF or connect your policy page. InfiBot will answer all standard returns questions from that content.
Yes. Embed the widget once and it appears across all pages of your store, with answers drawn from whichever pages you have connected.
Most stores are live within a few hours. Connect your product and policy URLs, upload any PDFs, and embed the widget on your Shopify, WooCommerce, or custom store.
Other solutions
An InfiBot e-commerce chatbot helps shoppers find products and answers order and policy questions, trained on your store content.
How InfiBot helps online stores and retail brands
InfiBot gives online stores and retail brands a chatbot that answers visitors from their own content and works around the clock. Typical uses include helping shoppers find products, answering order and policy questions, and capturing visitors who need help. Because the assistant only uses material you approve, answers stay consistent with what your website and documents say.
What to train the chatbot on
Good sources are product and category pages, shipping and returns policies, size guides and order help articles. Add your website link and upload the PDFs, then choose which pages the bot may learn from. Nothing is learned until you approve it, and you can refresh the sources on a schedule so answers stay current.
Setting it up and going live
Setup takes four steps: add your content, customise the tone and rules, choose a template that fits your brand, and paste one line of code on your site. When your site lists products, the bot can show them as cards in the chat. You can also connect WhatsApp Business and send every lead to email, Google Sheets or your CRM.