AI chatbot for SaaS & Tech companies
Deflect tier-1 support tickets, help users get started faster, and answer documentation questions instantly — with a chatbot trained on your own help content.
Handle repetitive tickets before they reach your team
Connect InfiBot to your help centre articles, documentation pages, and FAQ PDFs. Users who would have raised a ticket now get an instant, accurate answer. Your support team focuses on complex, high-value cases.
- Help centre and docs indexing
- Instant answers to common how-to questions
- Reduces tier-1 ticket volume
- Consistent answers across all users
Get new users to value faster
Upload your onboarding guides, setup documentation, and getting-started PDFs. InfiBot walks new users through setup steps, answers configuration questions, and helps them unlock features — reducing churn from early frustration.
- Step-by-step setup guidance
- Feature discovery answers
- Integration and configuration help
- Trained on your onboarding documentation
Convert trial users and website visitors
On your marketing site, InfiBot answers pricing questions, explains plan differences, and captures demo or trial requests. It qualifies visitor intent and routes hot leads to your sales team before they sign up elsewhere.
- Pricing and plan comparison answers
- Demo and trial request capture
- Feature and integration questions
- Lead routing to sales team
Built for every SaaS & Tech business
Ready to try InfiBot for SaaS & Tech?
Set up your chatbot in minutes. Train it on your content, embed it on your site, and start handling enquiries automatically.
Common questions about InfiBot for SaaS & Tech
Yes. Add your documentation URLs and InfiBot will crawl and index the content. Users can then ask natural language questions and get answers from your docs.
By answering common questions instantly on your website or app, InfiBot intercepts queries before users feel the need to raise a ticket or contact support.
InfiBot answers from the content you provide. The more detailed your documentation, the more technical its answers can be. Complex or account-specific queries are routed to your team.
Yes. You can embed InfiBot on both your public marketing site and your logged-in app with the same widget script, configured with different knowledge bases if needed.
Other solutions
An InfiBot SaaS chatbot answers support questions from your docs and help articles and routes trial leads to your team.
How InfiBot helps software companies and technology businesses
InfiBot gives software companies and technology businesses a chatbot that answers visitors from their own content and works around the clock. Typical uses include answering support questions from your docs, helping visitors understand pricing, and routing trial leads to your team. Because the assistant only uses material you approve, answers stay consistent with what your website and documents say.
What to train the chatbot on
Good sources are documentation, help-centre articles, pricing pages, release notes and onboarding guides. Add your website link and upload the PDFs, then choose which pages the bot may learn from. Nothing is learned until you approve it, and you can refresh the sources on a schedule so answers stay current.
Setting it up and going live
Setup takes four steps: add your content, customise the tone and rules, choose a template that fits your brand, and paste one line of code on your site. Hand over to a person for account-specific issues so customers always have a path to your support team. You can also connect WhatsApp Business and send every lead to email, Google Sheets or your CRM.